Cancellations and Refunds

Cancellations:
Once the order is placed, cancellation can be done if the product has not been dispatched from our end. If the product is dispatched, then a cancellation fee of 10% of the product value will be charged from the customer. The customer can choose to cancel the order in 24 hours once he receives the product. No cancellations are allowed after 24 hours. Please allow for up to 45 days for the refund transfer to be completed.


Refunds:
Refunds will be done only through the Original Mode of Payment
If the order is placed using a Credit card, then after cancellation the refund will be done to the credit card only. If the customer chooses Cash on Delivery payment option and wishes to cancel the same after receiving the item, then 10% of the product value will be deducted and the rest of the amount will be sent as a Gift coupon for future purchases online. The shipping charges for Cash on delivery payment option will not be refunded back. If the payment method is a Gift coupon, then a new gift coupon will be issued after receiving the ordered product.

Replacements
If the order is received in a damaged condition, then the product will be replaced with a new one from our end. Please ensure to intimate us immediately if the product is received in a damaged condition within 24 hours of receiving the same. We won’t be able to provide a replacement if it is not intimated to us immediately.
Packages opened will not be eligible for returns.
All warranties will be covered directly by the manufacturers or the respective dealers. Cube Reach technologies Now will not be responsible for the same.

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